Legal
Privacy Policy
Last updated: May 2025
This policy applies to Buy Builder Direct. It is written in plain English to help you understand your rights and how we handle your data. If anything is unclear, please reach out to us directly.
1. Introduction
Buy Builder Direct ('BBD', 'we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services.
We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our purpose is to connect Australian property investors directly with licensed, vetted builders — and we collect personal information only to the extent necessary to provide that service.
By using our website or submitting an enquiry, you consent to the collection and use of your information as described in this policy.
2. What We Collect
We collect personal information that you provide to us directly, including:
- Full name
- Email address
- Phone number
- State or territory of residence
- Investment preferences (e.g. property type, budget range, timeline)
- Any additional information you choose to share in enquiry forms or conversations
We do not collect sensitive information (such as financial account details or government identifiers) unless you explicitly provide it and it is necessary for your enquiry.
3. How We Use Your Information
We use your personal information to:
- Match you with suitable vetted builder partners based on your investment goals and location
- Respond to your enquiries and follow up on your behalf
- Send you relevant property investment information or updates (where you have consented)
- Improve our website, services, and user experience
- Comply with our legal obligations
We will not use your information for any purpose that is incompatible with why it was collected without first seeking your consent.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, outdated, or incomplete information
- Request deletion of your personal information (subject to our legal obligations to retain certain records)
- Withdraw your consent to marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information
To exercise any of these rights, contact us at info@buybuilderdirect.com.au. We will respond within 30 days.
7. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:
- Encrypted data storage and transmission (TLS/SSL)
- Access controls that limit who in our team can view your information
- Regular review of our data handling and storage practices
While we take all reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page.
We encourage you to check this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:
Buy Builder Direct — Privacy Enquiries
Email: info@buybuilderdirect.com.au
You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you wish to lodge a complaint.